Master Travels ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website or our services, how we use it, and the choices you have. By using this website you agree to the practices described here.
Information we collect
When you submit an enquiry, book a service, or contact us, we may collect your name, mobile number, email address, and details relevant to your request such as travel dates, destination, passport information, and payment records. When you browse the site we may also collect basic technical information such as your IP address and the pages you visit, which helps us keep the site secure and working properly.
How we use your information
We use your information to respond to your enquiry, prepare quotations, process bookings and visa applications, arrange travel services, issue invoices and receipts, and keep you informed about your booking. Where you have agreed, we may also send you offers and travel updates. We do not sell your personal information to anyone.
Sharing your information
To deliver a service we sometimes need to share your details with the parties who fulfil it — airlines, hotels, embassies and consulates, insurers, and our ground handlers. We share only what is necessary for that specific service. We may also disclose information where the law requires it, or to protect our rights and the safety of others.
Passport and travel documents
Visa and ticketing require sensitive documents such as passport copies and photographs. We handle these with care, use them only for the service you have requested, and retain them only as long as needed for that purpose and for our legal record-keeping obligations.
Data security
We take reasonable measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard the information you provide.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to stop sending you marketing messages, at any time. Contact us using the details below and we will respond.
Contact us
For any question about this policy or your information, contact Master Travels at info@mastertravels.net or +8801710204044.